My analysis is stuck or taking too long

Setting up a project involves three waits. Find the one you’re in below.

“Analysing your brand…” in the wizard

Normal: usually 20 to 70 seconds. The steps listed on the screen are a guide, not a progress report: the result arrives all at once. A reload is safe - you stay on the same step, and what you typed is kept.

If it takes too long, the wizard stops waiting after about two minutes and shows “Couldn’t analyse the brand”. You can:

• select Fill in manually and complete your brand, what you sell and your competitors yourself; or
• go back to the first step and select Continue to read the site again. You can go back to any earlier step until you select Launch.

A typo in the address or a lost internet connection can stop the reading, so check both before you try again. Don’t close the tab: closing it or leaving the wizard ends the setup, and nothing is saved.

Your SEO plan after Launch

Normal: the plan builds in the background and appears all at once on the Topic clusters screen. We email you when it’s ready. You can close the tab.

To check progress, open your notifications at the top right: the SEO plan has its own progress bar.

If it seems stuck:

• check your email, including your spam folder, for the message that your plan is ready;
• don’t create the project again. A second project counts toward your plan’s project limit. See Plan limits [link is coming].

If you’ve waited more than an hour and the percentage on the progress bar hasn’t changed, contact us.

AI Visibility after Launch

Writing your prompts usually takes a few minutes; the Prompts screen says so while it works, and the AI Visibility progress bar in notifications shows how far it has got.

• If the screen says “We couldn’t write your prompts”, select Retry, or Add manually to add your own. See My prompts weren’t written [link is coming].
• If your prompts show “still checking”, the engines haven’t answered yet. We email you when the first answers are in. See My first answers haven’t arrived [link is coming].

Contact us

Open the chat at the bottom right of the app. Tell us your project’s website, when you launched it, and which of the three waits you’re in.

What next

• What happens after you launch your project [link is coming]