RankDots reads your Google Search Console to show clicks, impressions, CTR and Rank, and to build your recommendations in Opportunities. If those stay empty, work through the checks below in order.
1. Is Search Console connected?
Open Opportunities. If it says “GSC not connected”, select Connect GSC and follow the steps. Notifications show the connection’s progress, and when it’s done: “Google Search Console connected — traffic data will appear within a few minutes.” Until you connect, the Search Console columns on the Keywords and Pages screens show a Connect GSC button instead of figures. See Connect Google Search Console.
2. Did you pick the right property?
When you connect, RankDots lists the Search Console properties your Google account can see, and you choose one. Picking the wrong one is a common reason for missing data:
- A URL-prefix property (shown with a link icon) covers only that exact address — for example http:// but not https://, or www. but not the address without it. If your site moved, the old prefix has little or no recent data.
- A Domain property (shown with a globe icon) covers the whole domain, every subdomain and both http and https. If you have one, it’s usually the safest choice.
Choose the property for the same website your project tracks. Picked the wrong one? Disconnect Search Console in Settings and connect the right property. Switching removes your current recommendations and resets your progress on them. See Which Search Console property to choose [link is coming].
3. Can your Google account see the property?
If your site’s property isn’t in the list, or you see “We couldn’t connect Google Search Console”, the Google account you signed in with doesn’t own the site in Search Console. Nothing has changed in your project. Connect again with the account that owns the site.
4. Is there enough data?
- A new or quiet site. Search Console records only searches where your site appeared. A new site, or one that rarely shows up in Google, may have little data in the last 28 days.
- Your project’s country. The “by country” columns count only your project’s country. If your visitors come from elsewhere, those columns can be empty while the all-country columns have figures.
A keyword your site hasn’t appeared for shows 0 or N/A in the Search Console columns. That’s a real result, not an error. See What are impressions and clicks?
5. Is the data up to date?
RankDots reads the last 28 days when you connect, and doesn’t refresh on its own. Search Console itself also takes a few days to report new data. To update, select Rescan in Opportunities - note that a rescan recalculates your recommendations and resets your progress on them. See Re-scanning and refreshing your data.
Fewer pages than you expected?
RankDots checks a selection of your pages, within your plan’s limit. See What does “pages checked” mean?.
When to contact us
If the right property is connected, your site gets traffic from Google, and the data is still empty after a rescan, open the chat at the bottom right of the app. Tell us your project’s website and the property you connected.
What next
- Which Search Console property to choose [link is coming]
- Connect Google Search Console
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